FAQ

ACCOUNT AND BILLING

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

What is included in a membership?

Membership includes access to an incredible catalog of videos and live events.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.

VIDEO CONTENT

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

How do you save a video to view later?

When on the screen of the video of your liking, press the ADD TO FAVORITES button under the screen.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

How do you create and find a playlist?

(Only available on mobile apps) When on the screen of the video, press the three dots button on the lower right side under the screen. It will give you the option there. You can find your playlists by going to your account icon on the lower right of the main page.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

What if I can’t find an older video that I used to watch?

Go to the search bar in the upper right and type in the title of the video or program.

Can I do Foundation Training if I am currently in pain or have movement limitations?

We always recommend speaking to your doctor before starting an exercise program. Foundation Training was created to get you out of pain and moving more freely. You can start exactly where you’re at. Our Protocols for Pain category covers several of the more common conditions in the various body areas. The exercises should never cause pain or make it worse. Some poses might need to be modified, but correctly applying the primary principles of decompression, hinging, and integration can be done at any stage.

Why isn’t Baseline or Core Elements on the main page anymore?

We listened to the feedback from our subscribers to created the Build Your Foundation program and reorganized the streaming platform to better meet your needs. This means a more streamlined and simple approach to learning the complexities of FT.

The Baseline Program was the updated version of the Core Elements, providing the most recent evolution of Foundation Training poses and cues. With printable guided tutorials and structured practice it remains a great way to learn the primary principles and all the current poses of Foundation Training. But the density of the program itself was a barrier to some folks so we built Build Your Foundation and curated the categories to flow smoothly while still providing the same benefit of pain relief. You can still download the Baseline Packet HERE once you've signed in.

We did not remove anything so you can still access and find the Core Elements or Baseline programs by typing it in the search bar.

I wish Foundation Training had program for my sport – can you guys do that?

We are always making new programs, workouts, and collaboration and strive to meet the needs of our community. Please let us know what you want to see here in the future and we will work on getting it to you soon. You can email us here.

Where can I go if I need more support than the videos can provide?

We have certified Foundation Training instructors all over the world to provide you with 1:1 or group classes for a more personalized approach to learning and practicing. You can find an instructor near you here.